Welcome to horushaven.com, where your satisfaction is our top priority. We appreciate your trust in our products and strive to provide you with the best shopping experience. Please take a moment to review our comprehensive Refund and Returns Policy. Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
Refund Policy
Eligibility for Refunds:
We understand that receiving a damaged or defective product can be disappointing. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our refund policy covers the following scenarios:
- Damaged or Defective Items: If you receive a damaged or defective t-shirt, we accept refund requests.
- Submission Deadline: Refund requests must be submitted within [number] days of receiving the product.
- Only partial refunds are granted for any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Only partial refunds are granted for any item that is returned more than 14 days after delivery.
Process for Refunds:
- Contact Customer Support: To initiate a refund, please contact our dedicated customer support team at refunds@horushaven.com, website or contact form.
- Provide Details: Include your order number, a detailed description of the issue, and attach any relevant photos that illustrate the problem.
- Review and Guidance: Our customer support team will promptly review your request and guide you through the necessary steps for the refund process.
Refund Timeline:
- Credit Processing: Upon approval, your refund will be processed, and a credit will be automatically applied to your original payment method within 5-7 business days.
- Notification: You will receive a notification once the refund process is complete.
Late Or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@horushaven.com.
Returns Policy
Eligibility for Returns:
We want you to be completely satisfied with your purchase. Our returns policy covers the following scenarios:
- Unused and Unwashed Items: Returns are accepted for t-shirts that are unused, unwashed, and still in the original packaging.
- Return Initiation Deadline: Returns must be initiated within 14 days of receiving the product.
Process for Returns:
- Contact Customer Support: To initiate a return, please contact our dedicated customer support team at returns@horushaven.com or initiate it via the website horushaven.com.
- Provide Details: Include your order number, reason for the return, and attach any relevant photos if applicable.
- Return Shipping Guidance: Our customer support team will guide you through the return process, including providing a return shipping address.
Return Shipping:
- Customer Responsibility: Customers are responsible for covering the cost of return shipping, except in cases where the return is due to a product defect or an error on our part.
- To return your product, you should mail your product to the address mentioned in our website or as suggested by our customer service team.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return Timeline:
- Inspection and Notification: Once the returned t-shirt is received and inspected, we will notify you of the approval or rejection of your return.
- Approved Returns: Approved returns will be processed, and a credit will be automatically applied to your original payment method within 5-7 business days.
Exchanges
Direct Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return following the instructions above and place a new order for the desired item.
Gifts
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Non-Refundable and Final Sale Items
Special Considerations: Certain items, such as [limited edition t-shirts or personalized items], are non-refundable and considered final sale. Please carefully review product descriptions before making a purchase.
Contact Us
If you have any questions, concerns, or require assistance regarding our Refund and Returns Policy, please feel free to contact our customer support team at sales@horushaven.com.
Thank you for choosing horushaven.com. Your satisfaction is of utmost importance to us, and we look forward to serving you with the highest level of care.