Refund and Returns Policy

Welcome to horushaven.com, where your satisfaction is our top priority. We appreciate your trust in our products and strive to provide you with the best shopping experience. Please take a moment to review our comprehensive Refund and Returns Policy. Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Refund Policy

Eligibility for Refunds:

We understand that receiving a damaged or defective product can be disappointing. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our refund policy covers the following scenarios:

  • Damaged or Defective Items: If you receive a damaged or defective t-shirt, we accept refund requests.
  • Submission Deadline: Refund requests must be submitted within [number] days of receiving the product.
  • Only partial refunds are granted for any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Only partial refunds are granted for any item that is returned more than 14 days after delivery.

Process for Refunds:

  • Contact Customer Support: To initiate a refund, please contact our dedicated customer support team at refunds@horushaven.com, website or contact form.
  • Provide Details: Include your order number, a detailed description of the issue, and attach any relevant photos that illustrate the problem.
  • Review and Guidance: Our customer support team will promptly review your request and guide you through the necessary steps for the refund process.

Refund Timeline:

  • Credit Processing: Upon approval, your refund will be processed, and a credit will be automatically applied to your original payment method within 5-7 business days.
  • Notification: You will receive a notification once the refund process is complete.

Late Or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@horushaven.com.

Returns Policy

Eligibility for Returns:

We want you to be completely satisfied with your purchase. Our returns policy covers the following scenarios:

  • Unused and Unwashed Items: Returns are accepted for t-shirts that are unused, unwashed, and still in the original packaging.
  • Return Initiation Deadline: Returns must be initiated within 14 days of receiving the product.

Process for Returns:

  • Contact Customer Support: To initiate a return, please contact our dedicated customer support team at returns@horushaven.com or initiate it via the website horushaven.com.
  • Provide Details: Include your order number, reason for the return, and attach any relevant photos if applicable.
  • Return Shipping Guidance: Our customer support team will guide you through the return process, including providing a return shipping address.

Return Shipping:

  • Customer Responsibility: Customers are responsible for covering the cost of return shipping, except in cases where the return is due to a product defect or an error on our part.
  • To return your product, you should mail your product to the address mentioned in our website or as suggested by our customer service team.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Timeline:

  • Inspection and Notification: Once the returned t-shirt is received and inspected, we will notify you of the approval or rejection of your return.
  • Approved Returns: Approved returns will be processed, and a credit will be automatically applied to your original payment method within 5-7 business days.

Exchanges

Direct Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return following the instructions above and place a new order for the desired item.

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Non-Refundable and Final Sale Items

Special Considerations: Certain items, such as [limited edition t-shirts or personalized items], are non-refundable and considered final sale. Please carefully review product descriptions before making a purchase.

Contact Us

If you have any questions, concerns, or require assistance regarding our Refund and Returns Policy, please feel free to contact our customer support team at sales@horushaven.com.

Thank you for choosing horushaven.com. Your satisfaction is of utmost importance to us, and we look forward to serving you with the highest level of care.